At Home Decor Store, we are dedicated to helping you create a home that reflects your unique style and brings you joy. We take pride in the quality of our curated home decor products and want you to be completely satisfied with your purchase. If something isn’t quite perfect, our hassle-free returns and exchanges policy is here to help.

Our Policy

We gladly accept returns and exchanges for most items within 15 days of you receiving your order. To be eligible for a return or exchange, your item must be:

  • In its original, unused condition.
  • In the original packaging with all tags still attached.
  • Accompanied by the original packing slip or order confirmation.
Please Note: Due to reasons of hygiene and personal use, we cannot accept returns or exchanges on the following product categories:
  • Candles & Candle Accessories (Once used, they cannot be resold)
  • Bathroom Towels & Sets (For hygiene reasons, these must be unused and in their original packaging)
All sales on these items are final.

How to Initiate a Return or Exchange

Follow these simple steps to start your return or exchange process:

  1. Contact Us: Within 15 days of receipt, please email our customer care team at [email protected] with your order number and details about the product you would like to return or exchange.
  2. Receive Instructions: We will respond within 2 business days with a Returns Authorization Number and instructions on where to ship your item. Please do not ship returns back to our company address without an authorization number.
  3. Ship Your Item: Carefully package the unused item in its original packaging and mail it to the address we provide. We recommend using a trackable shipping service as you are responsible for the item until it arrives back to us.
  4. Processing: Once we receive and inspect your returned item, we will process your refund or ship your exchange within 5 business days.

Return & Exchange Request Email Template

To make the process even easier, you can copy and paste the template below into an email to [email protected].

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Home Decor Store Customer Care Team, I would like to request a [return / exchange] for an item from my recent order. Order Number: [Your Order Number] Product Name: [Name of the Product] Reason for Return/Exchange: [Please provide a brief reason] Please provide me with a Returns Authorization Number and the shipping address for the return. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number (Optional)]

Refunds

Timing: After we receive your return, please allow 5 business days for us to process it. Once processed, it may take an additional 5-10 business days for your bank or credit card company to post the refund to your account.

Method: Refunds will be issued to the original payment method used for the purchase. Please note that shipping fees are non-refundable. For exchanges, we will cover the standard shipping cost to send your new item to you.

If you have any questions at all about returning an item, our team is always happy to assist. Contact us at [email protected].

Thank you for shopping with Home Decor Store.