1. What products do you offer?
We specialize in home decor items that blend functionality with aesthetic appeal. Our collections include beautiful 2 & 3 Tiered Stands, Bathroom accessories and sets, the unique BE-LEAF COLLECTION, BEDDING, Bowls, Cake Stands/Pedestals, Candle Holders, Canisters, Charcuterie & Cheese Boards, Coasters, and Coffee Station accessories. We focus on pieces that help you create a cozy, stylish, and personalized living space.
2. Where do you ship to?
We are proud to offer worldwide shipping to bring global decor inspiration directly to your doorstep! However, please note that we are currently unable to ship to a select few remote locations and parts of Asia.
3. What are my shipping options and costs?
We offer two convenient shipping methods:
- Standard Shipping ($12.95): Processed in 1-2 business days and delivered via DHL or FedEx within 10-15 business days after dispatch. You will receive a tracking number.
- Free Shipping: Available on orders over $50. Processed in 1-2 business days and delivered via EMS within 15-25 business days after dispatch.
4. How can I pay for my order?
We offer a seamless checkout experience and accept various payment methods for your convenience, including Visa, MasterCard, JCB, and PayPal.
5. What is your return policy?
Your satisfaction is our priority. If you are not completely happy with your purchase, you may return it in its original condition within 15 days of receipt for a refund or exchange. Please reach out to our customer service team at [email protected] to initiate a return.
6. How can I track my order?
Once your order is dispatched, we will email you a tracking number. For Standard Shipping via DHL/FedEx, you can use this number on the carrier’s website. For Free Shipping via EMS, you can track it on the EMS portal.
7. My order hasn’t arrived yet. What should I do?
All delivery timeframes are estimates. Delays, though rare, can occasionally occur due to customs processing or other unforeseen circumstances beyond our control. Please first check your tracking information for the latest update. If your order is significantly beyond the estimated window, please contact us at [email protected], and we will be happy to assist you.
8. The product I received is damaged. What are my options?
We take great care in packaging your items to prevent damage during transit. However, if your item arrives damaged, please contact us immediately at [email protected] with your order number and photos of the damaged product and packaging. We will resolve the issue promptly, either by sending a replacement or processing a refund.
9. Do you offer bundle deals or discounts?
Yes! We often have special BUNDLE DEALS available. Keep an eye on our website and product pages for current offers and promotions to style your home beautifully while saving.
10. How can I contact customer service?
Our friendly customer service team is here to help make your experience flawless. For any questions regarding your order, our products, or anything else, please do not hesitate to email us at [email protected]. We are based at 4549 Prospect Street, Portland, US 14769.
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We’re always here to help you create your dream home.
Contact us directly at: [email protected]